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Grievance Redressal

Grievance Redressal

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OptiGains Private Wealth is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.

Grievance Redressal Officer (GRO)

Name: OptiGains Private Wealth
Designation: Founder
Email: support@optigains.com
Phone: +919971001511
Address: 18/44, First Floor, East Patel Nagar, New Delhi – 110008
Working Hours: 10:00 AM To 06:00 PM

How to submit a complaint

Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.

Complaint Resolution Process

Step Action Responsibility Timeline
1 Complaint received and logged GRO / Office Team Day 0
2 Written acknowledgement sent to investor GRO Within 3 working days
3 Investigation and resolution GRO + concerned authority Within 7–15 working days
4 Response communicated to investor GRO Within 7 working days
5 If unresolved, escalation to senior partner Designated partner Within 15 working days
6 Complaint closure and feedback GRO Upon resolution

Escalation Matrix

Level Contact Mode Timeline
Level 1 Optigains Private Wealth / support@optigains.com / +919643755129 Email / Phone / In person Acknowledgement: 3 days;
Resolution: 7–15 working days
Level 2 Designated partner Email / In person 14 working days
Level 3 Concerned AMC / product provider As per AMC policy As per their policy

Escalation to SEBI

If a complaint is not resolved satisfactorily, you may escalate it to the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/, or through the SEBI-mandated Online Dispute Resolution (ODR) portal, SMART ODR, at https://smartodr.in. You may also contact the respective Asset Management Company as per its own grievance redressal mechanism.

It is our firm commitment to have a deeper understanding of your financial situation and and come up with best possible solutions, everytime. We inspect before we diagnose. It takes time but it’s all worth it in the end.

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SEBI Scores Website

https://scores.sebi.gov.in

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Risk Factors – Investments in Mutual Funds are subject to Market Risks. Read all scheme related documents carefully before investing. Mutual Fund Schemes do not assure or guarantee any returns. Past performances of any Mutual Fund Scheme may or may not be sustained in future. There is no guarantee that the investment objective of any suggested scheme shall be achieved. All existing and prospective investors are advised to check and evaluate the Exit loads and other cost structure (TER) applicable at the time of making the investment before finalizing on any investment decision for Mutual Funds schemes. We deal in Regular Plans only for Mutual Fund Schemes and earn a Trailing Commission on client investments. Disclosure For Commission earnings is made to clients at the time of investments. Option of Direct Plan for every Mutual Fund Scheme is available to investors offering advantage of lower expense ratio. We are not entitled to earn any commission on Direct plans. Hence we do not deal in Direct Plans.

ARN-98659 | Date of initial Registration: 25-Nov-2014 | Current validity: 17-Sept-2028

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